A takeaway owner is locked in a battle with Just Eat as he tries to recover over £2,000 lost to a suspected fraud.
Akmal Bashir realised there was something seriously wrong when his weekly payment for orders made through the popular takeaway website failed to arrive on December 10.
When the owner of Flames Pizza Perfection, in Rochdale, logged into his account with the online giant, he says the bank details had been changed without his knowledge.
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He has since been back and forth with Just Eat in an attempt to get the issue resolved – but the company eventually told him it couldn’t help last Thursday – two days before Christmas.
“They are saying that there is nothing they can do,” Akmal, who has run the takeaway for 12 years, told the Manchester Evening News .
“But if it was a bank transfer, the bank would be responsible to find out where the money has gone.
“It’s very bad timing – it’s the worst time of year for this to happen.
“I’ve still had to pay my staff, do that first, and then worry about whether I can get the money back.”
Akmal says he usually receives an invoice from Just Eat each week on a Tuesday, before receiving the funds three days later.
He contacted Just Eat on Friday, December 10, when the week’s money never arrived.
After another call, Akmal said he was passed onto Just Eat’s finance team, who provided him with new login details to access his account – where he discovered the bank details were different.
Akmal, 43, said: “I asked them if I should report it to police as it’s a fraud case – as someone has gone into my account and changed the bank details.
“I was told they will investigate and make sure I get my money back.
“Since last Friday I have made few phone calls to Just Eat – they kept saying they will investigate and rest assured you will get your money back.”
But in emails from Just Eat’s finance team to Akmal, seen by the M.E.N. , the company now says it was ‘too late to try and recover’ the cash when he reported the issue on December 10 because it was ‘the day of the actual payment’.
The company told Akmal it would speak to the bank to try and get the money back, but that it is ‘never successful’ because ‘fraudsters move the money out of the account the second they go in’.
A further email said: “Please report this to the police and we will cooperate with them fully. Just Eat is not liable to repay any lost payments that resulted from a fraud.”
Akmal says he has now reported the incident to Action Fraud.
He claims he has since heard from other takeaways who have suffered with a similar issue.
He says he is ‘really disappointed’ in Just Eat – but after using the website for around seven years and with so many customers ordering through it, he can’t take his shop off the platform.
After being contacted by the M.E.N. , Just Eat said it would look into the issue.
A spokesperson for Just Eat said: “Just Eat is only successful if our restaurant partners are successful.
“We are investigating what happened in this case and will be in touch with the restaurant partner.”
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