India can drive growth in digital: Dell Technologies

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India has the potential to be at the centre of a multi-decade growth opportunity due to the growth in digital and data-led solutions in the country, a top executive of Dell Technologies said.

The number of unicorns and global companies being built out of India presents a significant opportunity, said Amit Midha, president, Asia Pacific & Japan, Dell Technologies.

“That represents a significant multi-decade opportunity ahead in terms of creating economic value, talent growth, employment as well as inclusion,” Midha said.

Dell’s global revenues were up 20% in the previous quarter at $28 billion, with Asia growing at 50% to $3.2 billion. India is the largest business for Dell in the Asia Pacific Japan region, though exact numbers are not available.

The company is betting big on emerging technologies like 5G, Edge, security and modern infrastructure as growth drivers for the business in India going forward.

Customers, Midha said, are now seeking a distributed infrastructure in order to better manage the workforce or factories.

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“They want to make sure they are enabling the branches to work on the Edge and be connected. Edge is becoming a much bigger part of the conversation,” he said.

Companies are focusing on how they can use artificial intelligence to gain greater value from the data they have and on data protection, security and compliance around data, he said.

They are also investing in automation to make processes repeatable.

For Indian enterprises to take advantage of this opportunity, he said they need to be data driven, agile and have scale, for which people, process and technology were all important.

“You can’t always hire the most tech-savvy talent from outside people in the organization that have process knowledge, who have customer knowledge, who understand the operation side of things. They need to become more tech savvy,” Midha said.

The company has worked on digitising processes and mapping the customer journey through the organisation to find gaps and inconsistencies.

“This way, not only do we have consistency, but now in any time we bring innovation in one location, we can take it to another location as we are agile and scalable and can replicate things very quickly,” he said.

This, too, needs an investment in people.

“You need process engineers who are thinking digital,” said Midha.

The Covid-19 pandemic had resulted in a K-type recovery, with companies that had invested in technology, digital and data continuing to do well, he added.

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